Refund and Exchange Policy

At 5casi.com, we prioritize your contentment. If you find your purchase unsatisfactory, we have outlined clear procedures for refunds and exchanges. Here's what you need to know:

1. Eligibility for Returns:

Products must be returned in their original condition: unworn, with attached original tags, and in their initial packaging. Customized or personalized items can only be returned if they are defective or damaged upon arrival.

2. Return Timeframe:

Returns must be initiated within 14 days of receiving your order. Please promptly contact our customer service to begin the return process.

3. How to Initiate a Return:

Contact our support team via email to request a return authorization. Carefully repack the product in its original packaging, including all accessories, and label it with the assigned return authorization number. Return the item using a traceable shipping method. The customer is responsible for return shipping costs unless the return is a result of our error.

4. Refunds and Exchanges Processing:

Upon receiving and inspecting your return, we will proceed with your refund or exchange. Refunds are credited back to the original payment method within 5-7 business days. Exchanges are subject to inventory availability; if unavailable, a refund or replacement may be offered. Original shipping fees are non-refundable unless an error was made on our part.

5. Handling Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please notify our customer service immediately with accompanying photographs and a detailed explanation of the issue. We will cover return shipping costs for such items and provide a refund or replacement accordingly.

6. Non-Returnable Items:

Certain items, such as undergarments, cannot be returned due to hygiene considerations. Refer to the product descriptions for specific details or contact our customer support for assistance.

7. Exceptions to the Return Policy:

Products purchased from external vendors or third-party sellers cannot be returned through our platform. Please review the return policies of these sellers prior to making a purchase.

For further assistance or inquiries regarding our return procedures, please don't hesitate to reach out to our customer support team at [email protected]. We are committed to ensuring your complete satisfaction and providing exceptional customer service.